Our GREAT Culture

At Great Ocean Road Health, we strive to create an environment that embraces diversity to ensure that all individuals, regardless of their background, abilities, or characteristics, feel respected, valued and included. This approach recognises and accommodates the diverse needs of patients, their families, aged care residents and our staff.

By implementing and reviewing our inclusive practice plans, we can create a more welcoming and supportive environment, ultimately improving the quality of care and patient outcomes.

Cultural Competence
  • Understanding and respecting diverse cultural backgrounds, beliefs and practices.
  • Providing language support services for patients with limited English proficiency.
  • Incorporating culturally sensitive care practices.
  • Ensuring physical accessibility for individuals with disabilities.
  • Providing accessible information, such as large print or audio materials.
Residents, Patients and Family Centered Care
  • Involving aged care residents, patients and families in decision-making processes.
  • Respecting and incorporating patient preferences into care plans.
  • Recognising the importance of family dynamics and support systems.
Staff Training and Awareness
  • Conducting regular training sessions and a monthly Inclusive Practice meeting on diversity, equity and inclusion for staff.
  • Raising awareness about unconscious biases and promoting our organisational vision, mission and values.
  • Encouraging ongoing education to stay informed about the diverse needs of our community.
  • Creating an evironment where LGBTIQ+ individuals feel safe and respected.
  • Ensuring Great Ocean Road Health are knowledgeable about LGBTIQ+ health issues.
  • Using inclusive language and collecting demographic information in a gender inclusive manner.
  •  For specialisation verification, refer to the Darlington Statement
Inclusive Policies and Procedures
  • Developing and implementing policies that promote inclusivity.
  • Regularly reviewing and updating policies to address evolving needs and best practices.
  • Ensuring that non-discrimination policies are actively enforced.
Accessible Communication
  • Providing clear and understandable communications to all residents, patients and families.
  • Offering interpretation services for individuals with limited English proficiency.
  • Utilising written material and multimedia to enhance understanding.
Patient Advocacy
  • Empowering patients to voice their needs and concerns.
  • Establishing patient advocacy programs, such as 
  • Encouraging feedback mechanisms to continuously improve services, e.g. via our ‘complaints and compliments’ website tab or feedback cards at our reception desks.