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Compliments and Complaints

Compliments & Complaints

If you have a compliment, complaint or general feedback about your experience with Great Ocean Road Health, please contact our Safety and Quality Coordinator either by post, email or phone

Safety and Quality Coordinator
Great Ocean Road Health
Albert Street
Lorne VIC 3231

Phone: (03) 5289 4300

Email: enquiries@gorh.vic.gov.au

Is there anyone else external to Great Ocean Road Health that I can complain to?

We take complaints seriously and aim to resolve them quickly and fairly. However, if you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:

  • Fill out a complaint form online at hcc.vic.gov.au or
  • Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.

Complaints about certain serious misconduct or corruption involving public health services in Victoria can be made directly to the Independent Broad-based Anti-corruption Commission (IBAC). Great Ocean Road Health encourages individuals to raise their concerns with IBAC if they are uncomfortable raising their concerns directly with Great Ocean Road Health or if they feel some detrimental action has been, or may be taken against them if they make a complaint.

Aged Care Quality & Safety Commission, ‘Lodge a Complaint’. Retrieved Nov 2021 from https://www.agedcarequality.gov.au/making-complaint/lodge-complaint

IBAC website: www.ibac.vic.gov.au

Procurement complaints management procedure

Any vendor or prospective vendor wishing to express concern regarding our procurement activity can read Great Ocean Road Health’s Procurement Complaints Management procedure here and complete the form below, which will be forwarded to the Chief Procurement Officer.

AVAILABILITY

Monday – Friday excluding
public holidays.